For years I’ve had issues with with my internet connection crapping out whenever I’m uploading data. The connection will be fine when browsing the web and downloading data at the rated speed of 60 mbps. However, whenever I tried to upload a large file, it would saturate my upload link and slow every other network connection to a crawl. Websites wouldn’t load, DNS wouldn’t resolve, and ping times would be measured in seconds.

My theory for a long time was that the upload bandwidth was becoming so saturated, that TCP ACKs for incoming data wouldn’t get sent out in a reasonable amount of time. So for a long time I was looking for a way to prioritize TCP SYN/ACK packets. However, I never ended up figuring out how to do this.

A few nights ago while looking for a different solution, I stumbled across the idea of BufferBloat causing issues when saturating an internet link. Apparently, modern networking equipment has a lot more connection buffer memory than older equipment. This seems like a good thing, with memory prices being so cheap it makes sense to include a large buffer to help keep the network link saturated. The increased buffer could be in your router, cable modem, or any number of components at your ISP. Unfortunately, this can cause problems when your link is slow enough to fill the buffer quickly.

When TCP connections are created, the networking hardware starts spooling up the connection speed by gauging the TCP ACK packet response times. The faster the ACK packets arrive, the faster the network connection appears to be to the network interface, so the interface tries to send data even faster until the link is saturated.

The problem is that networking equipment between the network interface on your computer and your destination may be buffering a lot of network packets. In my case, I have a 5 mbps upload link, so either my modem or router is buffering enough data while I’m uploading a large file that TCP ACK packets are taking several seconds to arrive back. During that time, the packets are just sitting in the buffer waiting to be sent. Once the bandwidth to send the packets is available, they transmit relatively quickly, but from the standpoint of my computer the response time is very slow. This kills the connection.

The fix is to limit the amount of outgoing bandwidth on your router using QoS. What you want to do is to limit your bandwidth to about 0.5 – 1 mbps less than your connection can handle. On the ZyXel ZyWALL 110, this is done through the BWM (bandwidth management) screen in the configuration. First, enable BWM with the checkbox at the top of the page. Then add a new rule:

Configuration
Enable: checked
Description: Outgoing Bandwidth Limit
BWM Type: Shared

Criteria
User: any
Schedule: none
Incoming Interface: lan1
Outgoing Interface: wan1
Source: any
Destination: any
DSCP Code: any
Service Type: Service Object
Service Object: any

DSCP Marking
Inbound Marking: preserve
Outbound Marking: preserve

Bandwidth Shaping
Inbound: 0 kbps (disabled), Priority 4, Maximum 0 kbps (disabled)
Outbound: 4000 kbps, Priority 4, Maximum 4000 kbps

802.1P Marking
Priority Code: 0
Interface: none

Log: no

The key above is in the Bandwidth Shaping section. Set your outbound guaranteed bandwidth and bandwidth limit to 0.5 – 1 mbps below your maximum upload speed. Here I set mine to 4000 kbps, which is a megabit less than my internet upload speed of 5 mbps.

Once I did this, my connection improved dramatically. I take a slight hit in upload rate for the single upload connection, but overall my internet connection is a lot more responsive for other connections and devices while uploading. If you think you might be experiencing this same issue, try running a speed test over at DSL Reports on your internet connection. Their speed test will check and give you a report on BufferBloat. Before the fix, my upload BufferBloat was around 600 ms. After the fix the BufferBloat is down to only 20 ms.